FAQ

Do I need software to use Smart Seller Home & Office?
No. Smart Seller Home & Office does not require any special software or downloads. It runs directly in the browser powered by the cloud so there is also no need for updates or maintenance. All that is required is an internet connection and a WebGL-capable device.
Can my browser / computer run Smart Seller Home & Office?
Our Smart Seller Home & Office use WebGL, the modern standard for 3D content on the web. On desktop computers, WebGL is supported by the latest version of Chrome, Firefox, Safari, and Internet Explorer. If you run Internet Explorer 10 or older, you need to update to version 11 or use a different browser like Chrome or Firefox. We suggest using Google Chrome as it is the browser that supports Smart Seller Home & Office the best.

On mobile devices, WebGL is supported by Safari for iOS 8 and Chrome for Android 4.4 +.

Instructions to enable WebGL within Firefox
1 Type about:config in Firefox’s address bar and make the following changes:
2 To enable WebGL, set webgl.force-enabled to true.

If you run Safari 7 or older on Mac OSX, you can enable WebGl following these instructions:
1 Launch Safari, located at /Applications/Safari.
2 Open Safari’s Preferences by selecting ‘Safari, Preferences’ from the menu.
3 Click the ‘Advanced’ tab labeled.
4 Place a check mark next to ‘Show Develop menu in menu bar.’
5 Select ‘Develop, Enable WebGL’ from menu

How Do I confirm my browser supports WebGL?
To confirm that your browser supports WebGL, visit this webpage: https://get.webgl.org/
It is mobile and tablet friendly?
The 3D interactive tours are accessible on all Android 4.4+ devices and Apple devices running iOS 8 or higher.
Does Smart Seller Home & Office offer a Virtual Reality experience?
We do! Open a model on your smart phone, turn it into landscape mode, and tap the cardboard icon.
How long is my 3D interactive model Smart Seller hosted online?
All 3D interactive models Smaart Seller include 1 Year Free Hosting. Should the Client still require online use of the model after the initial period of 12 months, a monthly fee will be payable by the Client. Alternatively, the Client can archive the models free of charge. The models can be reactivated at the Client’s time of choosing for a minimum period of 6 months.